First, the set looks to be high quality--especially the ratchets--and you can't beat having a lifetime warranty. All pieces snap in very securely in the case, which is a HUGE deal to me. When you have 85 pieces, you don't want them flying all over the place if you knock the case over. All pieces stayed very secure even when I shook the case around while it was open. Regarding the quality of the tools and case, definitely 5 stars.
Second, I should mention that I was a sent a set that had several pieces with slight wear on them. The two ratchets had some light superficial scratches as well as some small knicks, several sockets had oil from someones fingers all over them, and the case itself had some slight, superficial wear from having been opened and closed repeatedly. I'm certain I got a set that had been used for a brief period of time by someone else. Although this won't affect the quality or functionality of the tools or case... Not cool, Stanley (or whoever drop-ships these for you). 2 stars.
Third, when I wrote in to Amazon about it and provided pictures, within hours they sent me a post-purchase discount. Of course, if I wanted to return it Amazon would have enabled that at no cost to me, but since these tools have a lifetime warranty and the wear was very slight, I'm fine with keeping them. The discount was very fair and proves once again how phenomenal Amazon's customer service is. 10 stars for Amazon.
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